How Stream Sync Pro LIVE handles user data

This Privacy Statement explains what information Stream Sync Pro LIVE collects, why it is collected, how it is used, and the choices available to users of the website, billing pages, admin area, and desktop app.

Details

Information we collect

Account information such as email address, display name, password hash, and verification status.
Billing and credit information such as purchased credits, transaction records, and promo-code usage.
Security and audit information such as sign-in activity, password reset requests, connect and disconnect events, and app error or debug logs when enabled.
Desktop app settings such as saved voice preferences, queue selections, viewer notes, and custom action configuration stored locally on the user device.
Overlay tokens and session identifiers required to power hosted overlays and secure account sessions.

How we use information

To create and manage user accounts.
To authenticate access to the desktop app and admin services.
To provide credits, billing, and purchase history.
To operate hosted overlays, automation, queue updates, and account security checks.
To investigate support issues, service abuse, fraud, or technical faults.

Desktop app and live-stream data

Stream Sync Pro LIVE can process live chat content, interaction events, custom TTS settings, and queued actions while the desktop app is connected to a TikTok LIVE session. This data is primarily used to power live automation features inside the app. User-created notes and voice preferences are stored locally unless the website service is explicitly used for account-linked functionality such as audit or overlays.

Payments

Credit top-ups and monthly subscriptions are processed through PayPal. Stream Sync Pro LIVE stores the PayPal transaction or subscription identifier and status needed to provide access, but does not store full payment card details. Payment processor handling is subject to PayPal’s own privacy and security practices.

Audit and debug logging

The service may keep audit records such as sign-in attempts, password resets, connection activity, billing events, and account-admin actions. Additional debug tracing is only captured when it has been enabled for a specific user by an administrator for troubleshooting purposes.

Data sharing

Stream Sync Pro LIVE does not sell personal information. Information may be shared with service providers required to operate the platform, such as website hosting, email delivery, code-signing, analytics used for product support, or payment processing.

Data retention

Account, billing, and audit records may be retained for as long as reasonably necessary to operate the service, investigate abuse, maintain security, comply with legal obligations, and provide support. Local app settings remain on the user device until they are removed by the user or overwritten by the app.

User choices

Users can contact the service operator to request account updates or account closure.
Users can remove saved local settings by signing out or clearing the app’s local data directory.
Administrators can lock accounts, force sign-out sessions, and manage billing or debug options.

Contact

If you have privacy questions about Stream Sync Pro LIVE, use the contact route published on streamsyncpro.co.uk or the support/admin route associated with your account setup.